Your rights when receiving a Health or Disablility Service:
You should always be treated with respect. This includes being
listened to and respected for your culture, values, ideas and
beliefs, as well as your right to personal privacy.
No one should discriminate against you, pressure you into
something you do not want or take advantage of you in any way.
Dignity and Independence
You should be treated in a way that values you as a person and
services should support you to live a dignified, independent
You have the right to be treated with care and skill, and to
receive services that are right for your circumstances. All those
involved in supporting you should work together for you.
You have the right to be listened to and understood, ask
questions, and receive information in whatever way you require.
When it is required, and practicable, an interpreter should be
You have the right to know what is happening to you and be told
what your choices are. This includes how long you may have to wait,
an estimate of any costs, and likely benefits and side effects. You
can ask any questions to help you be fully informed.
It's Your Decision
It is up to you to decide. You can say no or change your mind at
You have the right to have someone with you to give you support in
Teaching and Research
All these rights also apply when taking part in teaching and
It is OK to complain and it is your right to have your concerns
heard. Your complaints help improve service. It must be easy for
you to make a complaint, and it should not have an adverse effect
on the way you are treated.
You have a right to know about some important parts of the Privacy
Act and the Health Information Privacy Code.
These parts include:
- Information is required to be collected in order to ascertain
- You must know beforehand, and give your written consent, for
information to be collected.
- Your information must be kept securely.
- It is your right to have access to, and, if necessary, correct
any information collected by Support Net.
- Support Net must only use the information for the purposes for
which it is collected for.
October 20, 2015