Your Rights

Your rights when receiving a Health or Disablility Service:

  1. Respect
    You should always be treated with respect. This includes being listened to and respected for your culture, values, ideas and beliefs, as well as your right to personal privacy.

  2. Fair Treatment
    No one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.

  3. Dignity and Independence
    You should be treated in a way that values you as a person and services should support you to live a dignified, independent life.

  4. Proper Standards
    You have the right to be treated with care and skill, and to receive services that are right for your circumstances. All those involved in supporting you should work together for you.

  5. Communication
    You have the right to be listened to and understood, ask questions, and receive information in whatever way you require. When it is required, and practicable, an interpreter should be available.

  6. Information
    You have the right to know what is happening to you and be told what your choices are. This includes how long you may have to wait, an estimate of any costs, and likely benefits and side effects. You can ask any questions to help you be fully informed.

  7. It's Your Decision
    It is up to you to decide. You can say no or change your mind at any time.

  8. Support
    You have the right to have someone with you to give you support in most circumstances.

  9. Teaching and Research
    All these rights also apply when taking part in teaching and research.

  10. Complaints
    It is OK to complain and it is your right to have your concerns heard. Your complaints help improve service. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.

  11. Privacy
    You have a right to know about some important parts of the Privacy Act and the Health Information Privacy Code.
    These parts include:

    • Information is required to be collected in order to ascertain appropriate services.
    • You must know beforehand, and give your written consent, for information to be collected.
    • Your information must be kept securely.
    • It is your right to have access to, and, if necessary, correct any information collected by Support Net.
    • Support Net must only use the information for the purposes for which it is collected for.


Last updated: August 29, 2018