In an Emergency Department every second counts. 

We have to be prepared to treat serious life-threatening conditions immediately.
These life and death situations cannot wait, which means you might have to. 

But you have other options:


You might not have to come to ED at all.  But we're here if you need us.

Click below to view a video on what to expect when you visit the Tauranga or Whakatane Emergency Departments:



Zero Tolerance to Violence

We have a zero tolerance policy to physical, emotional and verbal abuse. ALL persons who demonstrate this behaviour will be asked to leave the premises.

Going Home

If your condition worsens or does not progress satisfactorily once you go home, please contact your GP, After Hours clinic or return to the Emergency Department. If your need is urgent, please call an Ambulance on 111 (24 hours).


If you are not sure what sort of medical help you need please phone your GP or ring Healthline on 0800 611 116. This is a free telephone health information service. A registered nurse will answer your call, then assess your health needs and give information to help you decide on the best care.




Last updated: August 29, 2018