Hospital Facilities

Chaplain & Chapel

The BOPDHB chaplaincy service offers pastoral care and spiritual guidance to patients and families in the hospital. The chaplains strive to be culturally sensitive and affirm the culture of each person.

A chapel for prayer, meditation or quiet reflection is located on the ground floor. A church service is held Sunday mornings 10.30 a.m. To contact a Chaplain please ask a staff member.

Children's Ward

The children's ward provides a parent lounge with tea and coffee making facilities, fridge, toaster and microwave. This is available 24 hours a day and can be accessed through staff in the children's ward.

The Roof Garden

The garden is open between 8 am and 8 pm to everyone and is accessed on the first floor opposite the lifts.

Places to Stay

There are several motels located near Tauranga Hospital; details can be found in the Yellow Pages telephone directory or online.

Whare Whānau Whakataa - Two emergency accommodation units are located on the Tauranga Hospital site. These are available for short term emergency accommodation for up to two weeks, for any family who have had a family member admitted to hospital and who live more than 20 kms from Tauranga Hospital. There is a small charge for the use of the units and only one room per family is available for a maximum number of three people. Children aged under 15 years must be accompanied by an adult at all times.

All requests for access must be made via Regional Maori Health Services on 07-5798560 (Monday to Friday, 8.00 am - 4.30 pm) and no advance bookings can be made.

Food and Drinks

Two cafeterias are available in Tauranga Hospital. One on the ground floor café is open daily from 7.30 am until 4 pm and the second cafeteria is located on the first floor behind the main lifts and is open daily from 7.00 am to 7.00 pm. Low cost meals are available here, lunch 11.30 am to 12.45 pm and dinner 5.00 pm to 7.00 pm.

Refreshment vending machines are located in the main hospital on the ground floor and in the cafeteria on the first floor.


Internet and Phones

Internet: EOL Public Wi-Fi hotspot provides a free limited data connection to the Internet, and also offers other paid options. Look for the network ID 'EOL_Public_Wi-Fi' on your mobile device, and click to connect to the welcome screen. If you have trouble viewing the welcome screen on a tablet or mobile phone click the link to the mobile version.

Phones: Mobile phones are allowed in the wards (except the Intensive Care Unit) and their use is encouraged as an efficient way to keep in touch with your family and friends. However please turn off your phone if asked and be respectful of other patients by having your ring tone on a quiet setting. There are also patient phones in each ward - ask a staff member.

Interpretation and Sign Language Services

Interpreters are available in many languages including sign language. If you are coming to an outpatient or day stay appointment please let the staff know in advance if you require an interpreter.


There are no public laundry facilities at Tauranga Hospital. All clothing needs to be taken home for washing and drying.

Mail, Flowers and Newspapers

Mail and flowers are delivered directly to the wards throughout the day. Stamped mail can be posted in the Postbox at the main entrance or can be handed to a staff member.

The Bay of Plenty Times is sold on a daily round in all wards and is available at the Enquiry desk at the main entrance as well as the NZ Herald.

Send a Patient a Message Service is available at This email service allows you to send a message to your family and friends who are in a ward in either Tauranga or Whakatāne Hospital.


Mobile DVD Service

The mobile DVD service visits the wards daily and DVDs and portable DVD machines are available for hire.

Money Machine and Credit Union

An Automatic Teller Machine (ATM) is located on the ground floor opposite the retail pharmacy and First Credit Union has a branch in the foyer near the main lifts.


There is a retail pharmacy located on the ground floor of the hospital which is open Monday - Friday 8.30am to 5.30pm and on Saturday 10am to 3.00pm.


Security and Lost Property

We aim to provide a safe and secure environment for staff, patients, families and visitors. Security staff are available at the main entrance to the hospital and can be contacted by any staff member.

The Bay of Plenty District Health Board has a policy of zero tolerance to violence. If you are concerned about your own safety or the safety of others, please inform a staff member who will contact security.

Lost or Found Property is held for two weeks before being disposed of. We ask that families do not bring valuables to the hospital, and that all personal items are labeled. Temporary custody of valuables such as watches can be arranged when you are away from the ward having a treatment or procedure. Please talk to the nurse caring for you if you need to arrange this.

The Bay of Plenty District Health Board (BOPDHB) will not accept responsibility for any lost, stolen or broken personal belongings.

Smoke Free

All BOPDHB sites are smokefree. We encourage you to discuss giving up smoking with your doctor or nurse. Support can be provided and nicotine replacement products are available.


Public toilets can be found on each floor outside the inpatient ward areas and near the main entrance on the ground floor. Bathrooms in patient areas are for patients only.


Last updated: August 29, 2018