Whakatāne and Tauranga Hospitals

Open visiting is between 8am - 8pm daily.

Family and friends play an important part in a patient's wellbeing and recovery and are welcome to visit between 8am-8pm daily. Outside of these hours visitors should contact the patient or the patients Nominated Support Person. We ask that you take care to ensure visitor numbers and noise levels do not impact on other patients when in a shared room. 

Family and Nominated Support Person

Patients may also have a nominated support person with them through their journey. If you are the nominated support person you may stay with the patient when it is clinically safe to do so and you will be issued a card authorising 24 hour access to the patient. As the nominated support person you will be responsible for passing on information about the patient's progress (with their permission) to the wider family/whanau.  Information about being a nominated support person is available in our "Information for inpatients and their nominated support person" brochure's that are available on each of the hospital Wards.


As a visitor to Tauranga or Whakatāne Hospital we ask that you:

  • Treat all others with respect, courtesy and consideration.
  • Comply with instructions from staff at all times to ensure patients, visitors and staff are kept safe.
  • Respect the need for patients to have sufficient time for recovery by keeping to our visiting hours.
  • A support person can be with the patient at other times as arranged with the staff.
  • Ensure all children under 14 years, visiting the hospital, are supervised by an adult for their own and others' safety.
  • Ensure you are free from infection to avoid passing on the infection to patients.
  • Only use cell phones outside clinical areas.
  • Patients and support people - please turn off your cell phones between the hours of 8pm and 7am so patients may rest undisturbed.
  • Respect that BOPDHB is a smokefree site.  If you would like to stop smoking either as a patient or visitor, please ask to be referred to the smokefree co-ordinator.
  • Respect that people in possession of or under the influence of illegal drugs or alcohol will be required to leave the premises unless urgent medical care is required.
  • Please treat the DHB's facilities and equipment with care.

The BOPDHB statement of rights and responsibilities for patients and visitors is available by clicking here.

Last updated: October 20, 2020