Alert Level 2 Notice:
Do you have an Outpatients Appointment at Whakatāne
Hospital?
Please use the Whakatāne Hospital front entrance on Garaway
Street. We apologise for the inconvenience this may cause you and
your whānau.
Coming to Hospital
If you have an appointment for surgery, or an arranged
admission, go straight to the Unit (Ward) indicated in your
appointment information. Upon arrival you will be introduced to
staff.
We will place an identification bracelet on your wrist. This
will help us double check your identity before undertaking any
tests or treatments. Please wear it at all times while you are with
us.
It includes your own personal identification number which is
used by hospitals and other health services throughout New
Zealand.
Correct patient identification - you can
help!
Valuables and Personal Belongings in Hospital
The Bay of Plenty District Health Board does not accept
responsibility in the event of loss or theft of any personal
property retained by you.

Items you will need in Hospital
Where possible, please label clearly:
-
Nightwear and dressing gown
-
Casual clothing / track suit
-
Toothbrush and toothpaste
-
Soap and shampoo
-
Tissues
-
Brush and comb
-
Shaving gear
-
Slippers
-
Phone card
-
Container or cases for glasses, hearing aids and dentures
-
Walking stick or frame\Books
-
Writing materials
Having a Baby? Click here to see the checklist
of items to bring for mum and baby.
Personal Information Transparency Statement
This transparency statement explains how the Bay of District
Health Board (BOPDHB) collects, stores, uses and shares, personal
information gathered, either directly or indirectly, about members
of the public for the purposes of providing health care and for
detecting or investigating potential threats to the physical
security of people or assets. Click
here to read more ...
Tips For Safer Health Care
- Be actively involved in your healthcare
Take part in every decision so you get the best possible
care for your needs.
- Speak up if you have any questions or concerns
Ask questions, and expect answers you can understand. Ask
a family member, carer or interpreter to be there if you want.
- Learn more about your condition or treatments
Collect as much reliable information as you can. Ask your
health professional:
-
- What should I look out for?
- What else can you tell me about my condition, tests and
treatment?
- How will the tests or treatments help me, and what is
involved?
- What are the risks, and what is likely to happen if I don't
have this treatment?
- Get the results of any test or procedure
Ask who to call, when the results are expected to be
ready and ask what they mean for your care.
- Ask about your options
Ask how quickly you need the treatment, surgery or
procedure - and if you can have it done as a day patient.
- Make sure you understand what will happen
Ask what your treatment, surgery or procedure will
involve, if there are any risks and what your options are. Tell
your healthcare professional if you have allergies, or if you have
ever had a bad reaction to any medicines.
- Before you leave hospital, check what you need to do at
home
Make sure you understand your continuing treatment,
medicines and follow-up care.
Medicines
If you are taking any medications (pills, medicines or herbal
remedies) please bring them with you and hand them to the nursing
staff who will record what you are taking. For those patients who
are taking rongoa Maori, please advise your nurse or a member of
the Maori Health team as some rongoa may affect prescribed
medication.
If there are details or any treatment you need or allergies that
you have please tell us.
The doctor will need to review your medication and any changes
will be discussed with you. We recommend you dispose of any
pills/medicines that have been stopped. Your nurse can help you
with this.
Student teaching
Tauranga and Whakatane Hospitals are closely associated with the
Auckland School of Medicine, University of Auckland and there are
always students undergoing training in the hospital. Nurses,
midwives physiotherapists and other health professionals also
receive their clinical training. Bay of Plenty District Health
Board supports student training and is a Clinical Campus of the
University of Auckland.
You have the right to refuse permission for these students to be
involved in your care or have access to your medical records.
However, if students are involved, you can be assured your health
information will be treated according to the same strict rules of
confidentiality as applies with all healthcare professionals. If
students are involved in your care the students will be introduced
and identifiable with name badges.
Last updated:
February 15, 2021