Feedback about your Healthcare Experience
We welcome your feedback to assist us in delivering
excellent healthcare services to you and your
family. Compliments are sincerely appreciated and complaints
give us the opportunity to continually assess and improve the
services we provide.
If you are unhappy or concerned about anything related to the
care and treatment you receive, or feel your rights are not being
met to your satisfaction, please discuss this with a staff member
or ask to speak to the unit manager.
If you have a concern but have already left the hospital, or if
you are unable to resolve your concern with the unit manager at the
time, please ask to speak with one of our Quality and Patient
Safety Coordinators, they are available during office hours to
discuss any issues with patients and staff.
"Would you like to tell us something" feedback forms can
also be found on your ward or you can ask your nurse to get one for
you. Give the completed form to a member of staff or post
it back to the address on the back. Or fill in the form online
All complaints should be directed to the Quality and Patient Safety
team and will be acknowledged within five working
days of being received. We work towards responding to your
complaint in 20 working days, if we can't respond in 20
working days, we will send you a letter advising you of the
reason and the when you can expect a reply.
If you are unhappy with the outcome of the complaint, or
require independent support to assist you during the complaint
process, free services are available from:
Health Consumer Service - call toll-free: 0800 801
Nationwide Health and Disability Service - call
toll-free: 0800 555 050
The Health and
Disability Commission, is an independent agency set up to
promote and protect the rights of consumers who use health and
disability services; help resolve problems between consumers and
providers of health and disability services; and improve the
quality of health care and disability services.
Health and Disability Commission - call toll-free: 0800
11 22 33
The Code of
Health and Disability Services Consumers' Rights applies to all
health and disability services in New Zealand.
The provision of health care is not the same as your experience
of your illness. To help us improve our services we are
interested in hearing from you about both experiences.
August 13, 2015