Your DHB

Feedback about your Healthcare Experience

We welcome your feedback to assist us in delivering excellent healthcare services to you and your family. Compliments are sincerely appreciated and complaints give us the opportunity to continually assess and improve the services we provide.

If you are unhappy or concerned about anything related to the care and treatment you receive, or feel your rights are not being met to your satisfaction, please discuss this with a staff member or ask to speak to the unit manager.

If you have a concern but have already left the hospital, or if you are unable to resolve your concern with the unit manager at the time, please ask to speak with one of our Quality and Patient Safety Coordinators, they are available during office hours to discuss any issues with patients and staff.

"Would you like to tell us something" feedback forms can also be found on your ward or you can ask your nurse to get one for you. Give the completed form to a member of staff or post it back to the address on the back. Or fill in the form online here.

All complaints should be directed to the Quality and Patient Safety team and will be acknowledged within five working days of being received. We work towards responding to your complaint in 20 working days, if we can't respond in 20 working days, we will send you a letter advising you of the reason and the when you can expect a reply. 

If you are unhappy with the outcome of the complaint, or require independent support to assist you during the complaint process, free services are available from:

Health Consumer Service - call toll-free: 0800 801 482

Nationwide Health and Disability Service - call toll-free: 0800 555 050

The Health and Disability Commission,  is an independent agency set up to promote and protect the rights of consumers who use health and disability services; help resolve problems between consumers and providers of health and disability services; and improve the quality of health care and disability services.

Health and Disability Commission - call toll-free: 0800 11 22 33

The Code of Health and Disability Services Consumers' Rights applies to all health and disability services in New Zealand.

 

Patient Experience

The provision of health care is not the same as your experience of your illness. To help us improve our services we are interested in hearing from you about both experiences. 

 

SurveyIcon Click here to complete the on-line form.
Would you like to tell us something?, we really appreciate your feedback.
Last updated: August 13, 2015