The Patient Experience

Our Patient Experience series has been established as part of our commitment to patient centred care, and is designed as a supplement to the information that is supplied in other places on this website. The Patient Experience series is about providing you with accurate information, that demystifies hospital procedures and processes, as well as to assist with reducing patient anxiety.

Click on each of the images below to share experiences with the Bay of Plenty District Health Board patients:


Diabetes Management Programme
'Joyce & Edward's Story'


Empathy - The Human Connection to Patient Care
Patient care is more than just healing, it's a connection that encompasses mind, body and soul.


Falls Prevention
A video produced by the Health Quality & Safety Commission. The lessons learned and systems put in place from a patient experiencing a fall in hospital.


Gallbladder Removal
Laparoscopic Cholemycystectomy

HospitalHomeVideo Hospital in the Home Service
Whakatane District Nursing Services
'Shane & Davina's Story'

PCI Procedure
'Peter's Story'

 TelehealthVideo Telehealth, Matakana Island

'What does communication mean to you?'
Join the staff and patients of the Bay of Plenty District Health Board speaking about the importance of communication.


Last updated: January 25, 2018