Chaplain & Chapel
The BOPDHB chaplaincy service offers pastoral care and spiritual
guidance to patients and families in the hospital. The chaplains
strive to be culturally sensitive and affirm the culture of each
A chapel for prayer, meditation or quiet reflection is located
on the ground floor. A church service is held Sunday mornings 10.30
a.m. To contact a Chaplain please ask a staff member.
The children's ward provides a parent lounge with tea and coffee
making facilities, fridge, toaster and microwave. This is available
24 hours a day and can be accessed through staff in the children's
The Roof Garden
The garden is open between 8 am and 8 pm to everyone and is
accessed on the first floor opposite the lifts.
Places to Stay
There are several motels located near Tauranga Hospital; details
can be found in the Yellow Pages telephone directory or online.
Whare Whānau Whakataa - Two emergency
accommodation units are located on the Tauranga Hospital site.
These are available for short term emergency accommodation for up
to two weeks, for any family who have had a family member admitted
to hospital and who live more than 20 kms from Tauranga Hospital.
There is a small charge for the use of the units and only one room
per family is available for a maximum number of three people.
Children aged under 15 years must be accompanied by an adult at all
All requests for access must be made via Regional Maori Health
Services on 07-5798560 (Monday to Friday, 8.00 am - 4.30 pm) and no
advance bookings can be made.
Food and Drinks
Two cafeterias are available in Tauranga Hospital. One on the
ground floor café is open daily from 7.30 am until 4 pm and the
second cafeteria is located on the first floor behind the main
lifts and is open daily from 7.00 am to 7.00 pm. Low cost meals are
available here, lunch 11.30 am to 12.45 pm and dinner 5.00 pm to
Refreshment vending machines are located in the main hospital on
the ground floor and in the cafeteria on the first floor.
Internet and Phones
Internet: EOL Public Wi-Fi hotspot provides a
free limited data connection to the Internet, and also offers other
paid options. Look for the network ID 'EOL_Public_Wi-Fi' on your
mobile device, and click to connect to the welcome screen. If you
have trouble viewing the welcome screen on a tablet or mobile phone
click the link to the mobile version.
Phones: Mobile phones are allowed in the wards
(except the Intensive Care Unit) and their use is encouraged as an
efficient way to keep in touch with your family and friends.
However please turn off your phone if asked and be respectful of
other patients by having your ring tone on a quiet setting. There
are also patient phones in each ward - ask a staff member.
Interpretation and Sign Language Services
Interpreters are available in many languages including sign
language. If you are coming to an outpatient or day stay
appointment please let the staff know in advance if you require an
There are no public laundry facilities at Tauranga Hospital. All
clothing needs to be taken home for washing and drying.
Mail, Flowers and Newspapers
Mail and flowers are delivered directly to the
wards throughout the day. Stamped mail can be posted in the Postbox
at the main entrance or can be handed to a staff member.
The Bay of Plenty Times is sold on a daily
round in all wards and is available at the Enquiry desk at the main
entrance as well as the NZ Herald.
Send a Patient a Message Service is available
at www.bopdhb.govt.nz/contact-us/send-a-patient-a-message. This
email service allows you to send a message to your family and
friends who are in a ward in either Tauranga or Whakatāne
Mobile DVD Service
The mobile DVD service visits the wards daily and DVDs and
portable DVD machines are available for hire.
Money Machine and Credit Union
An Automatic Teller Machine (ATM) is located on the ground floor
opposite the retail pharmacy and First Credit Union has a branch in
the foyer near the main lifts.
There is a retail pharmacy located on the ground floor of the
hospital which is open Monday - Friday 8.30am to 5.30pm and on
Saturday 10am to 3.00pm.
Security and Lost Property
We aim to provide a safe and secure environment for staff,
patients, families and visitors. Security staff are available at
the main entrance to the hospital and can be contacted by any staff
The Bay of Plenty District Health Board has a policy of zero
tolerance to violence. If you are concerned about your own safety
or the safety of others, please inform a staff member who will
Lost or Found Property is held for two weeks before being
disposed of. We ask that families do not bring valuables to the
hospital, and that all personal items are labeled. Temporary
custody of valuables such as watches can be arranged when you are
away from the ward having a treatment or procedure. Please talk to
the nurse caring for you if you need to arrange this.
The Bay of Plenty District Health Board (BOPDHB) will not accept
responsibility for any lost, stolen or broken personal
All BOPDHB sites are smokefree. We encourage you to discuss
giving up smoking with your doctor or nurse. Support can be
provided and nicotine replacement products are available.
Public toilets can be found on each floor outside the inpatient
ward areas and near the main entrance on the ground floor.
Bathrooms in patient areas are for patients only.
July 22, 2016