Managing elective services is about providing efficient and
effective services so that patient access is equitable, the
resources available are used in the best possible way, and that
patients attend their appointments on the date, and at the time
they are scheduled.
A patient is categorised as a DNA if they did not attend the
outpatient clinic or admission for elective procedure and there was
no communication before the appointment. If there was
communication, this is deemed to be a reschedule or
A patient is categorised as a reschedule/cancellation if they
did not attend the outpatient clinic or admission for elective
procedure and there was communication prior to the outpaitent
clinic or surgical procedure.
To ensure the optimum number of paitents receive specialist care
by maximising the efficiency of the service. To ensure that the
specialist, GP and patient are advised of the outcome following a
DNA, Reschedule or Cancellation.
September 24, 2015