Gotta Serve Somebody - Customer Service

This course is for clinical or non-clinical health professionals who have interaction with patients in person or over the phone



Venue:
Education Centre, 889 Cameron Road, Tauranga Hospital

Pre-Reading: None

Facilitator: Cheryl Shearer of BOPDHB

Cost: $50

This course will enable participants to better understand the importance of customer service, communication and privacy in patient and family centered healthcare

Content:   

  • Service in Healthcare
  • Service Performance
  • Communicating effectively
  • Handling difficult situations
  • Privacy

 Please do not enrol more than 2 months in advance
BOOKINGS CLOSE 14 DAYS PRIOR TO THE COURSE DATE

 

Course Dates 2017

Course Time

31 October (Cancelled)
 0900-1230 (Cancelled)
   
   

Book this course

Last updated: October 18, 2017