Gotta Serve Somebody - Customer Service

This course is for clinical or non-clinical health professionals who have interaction with patients in person or over the phone



Venue:
Education Centre, 889 Cameron Road, Tauranga Hospital

Pre-Reading: None

Facilitator: Cheryl Shearer of BOPDHB

Cost: $50

This course will enable participants to better understand the importance of customer service, communication and privacy in patient and family centered healthcare

Content:   

  • Service in Healthcare
  • Service Performance
  • Communicating effectively
  • Handling difficult situations
  • Privacy

 Please do not enrol more than 2 months in advance

Course Dates 2017

Course Time

MAY 23  0900-1230
OCT 31  0900-1230
   

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Last updated: February 21, 2017